🔄 Return & Exchange Policy

We are pleased to make it easy for you to exchange or return your purchases at their full value.

Exchange & Return Conditions:

  • Items must be unused and unworn.
  • The original packaging must be intact and undamaged, with all accessories and contents included.
  • Purchases can be exchanged within 10 days, and returned within 10 days from the purchase date only in case of a manufacturing defect.
  • Items must be in good condition, not used, not perfumed, not washed, and must include the original price tag for exchange or return.
  • The original purchase receipt must be presented when exchanging or returning items.
  • Evening dresses cannot be returned or exchanged after 24 hours.
    Returns or exchanges are not accepted for lingerie, swimwear, and earrings.
  • We apologize for not accepting returns or exchanges on accessories, or during sales or special promotions.
  • These conditions apply to the website only, not in physical stores.

Proof of Purchase & Refund Method:

  • The original purchase receipt is required for any return or exchange.
  • Items purchased with cash will be refunded in cash, only if there is a manufacturing defect.
  • Items purchased via credit/debit cards will be refunded to the same card used in the original purchase.

📦 Shipping & Refund Details

External shipping costs (delivery fees) are non-refundable.

The customer is responsible for all return shipping costs, including taxes and customs duties.

Once the return is approved, the refund will be issued to the original payment method.

Cash purchases will be refunded in cash in case of a manufacturing defect.
Purchases made by credit/debit card will be refunded to the same card used.